Reference

Terms and Conditions for Using koin108

These terms set out the rules that apply when you open an account with us, fund it through DANA, OVO, or GoPay, and access any part of the platform.

Account registration requiredDANA, OVO, GoPay deposits coveredEligibility by local lawAccount wallet rules apply
koin108 Terms and Conditions for Using koin108
HOW WE HANDLE DATA

Account Security, Data and Your Rights

We store your account data securely and use it only for the purposes described in these terms — account operation, transaction verification, and fraud prevention. You can request a summary of the data we hold on your account at any time through the support channel.

Account Security

Your account is protected at login with OTP verification. Never share your PIN or OTP with anyone, including support staff — we will never ask for either during a support session.

Transaction Records

Every DANA, OVO, and GoPay transaction is logged against your account and retained for the period required by our policy. You can view your deposit and withdrawal history from the account panel.

Data Requests

You have the right to request access to, or deletion of, the personal data tied to your account. Submit a data request through email support with your account reference and we will respond within the timeframe set in our policy.

Policy Updates

When these terms change in a material way, we notify you at your registered contact before the change takes effect. You can also find the current version of these terms in the account settings section at any time.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a question about your account rights, wallet transaction, or a specific clause, our support team is available to help. Reach out through any of the channels below and quote your account reference for a faster response.

Live Chat Start a chat session directly from your account dashboard. Quote your account ID and the clause or transaction you are asking about so we can respond without back-and-forth.
Email Support Write to our support address for anything that needs a written record — account disputes, terms clarification requests, or formal objections to a policy change.
Help Centre Our help centre holds a plain-language summary of the key clauses, including wallet deposit conditions for DANA, OVO, and GoPay and your account-closure rights.

Common Questions About These Terms

These are the questions we hear most from account holders. If your question is not covered here, use the live chat or email channel and quote your account reference.

No. You accepted the terms when you registered. We will only ask you to re-confirm acceptance if we make a material change to the policy — and we will notify you before that happens.

No. Deposits must come from a payment account in your own name. Transactions from third-party wallets may be declined, and the account may be flagged for review under our terms.

Submit a closure request through the email support channel with your account reference. We will process it in line with the timeframe in the full terms and settle any pending wallet balance first.

Raise it through live chat within the timeframe stated in the terms. Have your GoPay transaction reference ready — our team checks the payment log against your account and resolves it from there.

The complete terms document is available in your account settings under the legal section. It is updated in place whenever a revision is made, and the version date appears at the top.

We retain transaction records and identity verification data for the period required by our policy and applicable law. You can request a data summary before or after closure through the email support channel.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.