What We Collect and Why We Use It
When you open an account, we collect your name, email address, phone number and the wallet identifiers linked to your DANA, OVO or GoPay account. This is needed to verify your identity, process deposits and withdrawals, and keep your account secure. We also log session data
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— device type, IP address, browser version — to detect unusual access patterns and protect your account from unauthorised logins. If you contact our support team, that conversation is stored so we can follow up accurately. Payment transaction records are retained for as long as required
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by applicable financial rules in eligible regions. We do not sell, rent or trade your personal information to outside marketing companies. Where third-party services are used — for example, payment processors that handle your DANA or OVO transfer — those partners receive only the minimum data
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needed to complete the transaction. Data processed outside Indonesia follows transfer rules that depend on local law and the eligible regions we serve. You can ask us at any time what data we hold about you, and we will respond through our verified support channel. Availability
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of all services on this platform depends on local law and is subject to eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.