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What You Need to Know Before You Play

Our legal terms set out how your account works, what we expect from you and what you can expect from us. Availability depends on local law and is open to eligible regions only — if you are accessing from Indonesia, please read through these…

Account eligibility conditionsDANA, OVO, GoPay wallet termsData handling and privacyJurisdiction-dependent accessUser rights and contact paths
koin108 What You Need to Know Before You Play
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your personal data is used only to operate your account, process payments via DANA, OVO or GoPay, and verify your identity where required. We do not sell your data. Retention periods align with legal and operational requirements — data linked to closed accounts is removed on a scheduled basis unless a legal obligation requires us to keep it longer. If you are in Depok or anywhere in Indonesia, the same data handling rules apply to your account.

Cookies and Tracking

We use session cookies to keep your account active during a visit. Analytics cookies measure how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We strongly recommend not reusing passwords across other services or wallets like DANA or OVO.

Data Retention

We keep account and transaction data for as long as your account is active and for a defined period after closure. You can request a copy of your data by contacting support.

Requesting Changes

To update personal details, correct data errors or request account deletion, contact our support team via live chat or email with your account ID and wallet reference.

POLICY CONTACT PATHS

How to Reach Us About Legal Questions

If something in our legal terms is unclear, or if you want to raise a concern about your account, our support team is reachable through the channels below. We aim to respond to all policy-related queries within one business day. Account verification and wallet-related queries — including those involving DANA, OVO or GoPay — are handled by the same team.

Live Chat Available directly through your account dashboard. Use this for immediate questions about account conditions, wallet verification or access eligibility in Indonesia.
Email Support Send policy or legal queries to our support address. Include your account username and the wallet type you use — DANA, OVO or GoPay — to speed up the response.
Account Help Centre Access written policy articles through the Help Centre tab inside your account. Covers data requests, account closure, wallet linking and terms clarifications.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, account conditions and data handling. If yours is not covered here, reach out through the support channels above.

Account access depends on local law and is available only in eligible regions. You must meet the age requirement set by your jurisdiction and use your own identity and wallet details — DANA, OVO or GoPay accounts registered to you.

We may suspend or permanently close accounts that breach our terms. This includes sharing accounts, using automated tools or providing false identity details during wallet verification or account setup.

Withdrawals are normally processed back to the same DANA, OVO or GoPay wallet used for your deposit. Switching wallet requires identity verification — contact support to start that process before submitting a withdrawal request.

Contact our support team via live chat or email with your account username. We will confirm your identity and send your data summary within the timeframe required by applicable policy.

We retain data for a defined period after account closure, in line with legal and operational requirements. Once that period lapses, data is removed from our active systems unless a legal obligation applies.

Our core terms apply across all eligible regions. However, local law in Indonesia may affect which services are accessible to you. Access is available only where local law in your region permits it.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.